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Helpdesk & Technical Support

We offer dedicated support services during regular, after-hours, and holiday periods to ensure our clients’ operations run smoothly without interruption. It’s easy to access live support whenever needed through multiple channels including:

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Application Support

We specialize in setting up, configuring, and supporting application software to meet the unique needs of our clients, while also building custom reports and adding new features to enhance functionality. Our team ensures seamless integration, tailored workflows, and ongoing support for optimal performance. Some of the applications that we support include:

  • NCR Voyix Counterpoint – a complete and customizable point-of-sale and business management application
  • Passport Accounting –a comprehensive accounting package with seamless integration to Counterpoint
  • ServicePoint – a detailed service management and repair scheduling application tightly integrated with Counterpoint and Passport
  • Wasatch Electronic Data Interchangefor digital transaction file transfers between systems
  • Black Ice customizable automated email processing
  • Microsoft 365
  • Mobile Applications and Mobile App development integrated with Counterpoint
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Information Technology Support

We design and implement robust networking and IT infrastructure solutions tailored to our clients’ needs, ensuring reliable and secure connectivity. Our team manages everything from initial setup to ongoing maintenance, optimizing performance and scalability for long-term success. Some of our offerings include:

  • 24/7 Remote monitoring and management
  • Network security and Managed Detection and Response
  • Wide area networks and infrastructure
  • Business Continuity and Disaster Recovery via virtualized local and cloud backup services
  • After-hours and Holiday Technical Support
  • Computer system repair and maintenance
Contact us for information